Reddoorz near Chinese General Hospital Blumentrit Sta Cruz Manila

as a traveler this is not the first time I checked-in in a hotel/motel. let me share with you my experience with OYO 104 Venetian Hotel in Sta. Cruz, Manila along Aurora Blvd. I booked last minute for 2 pax. unfortunately, there was no available room for 2 at that time and the only available is single room with twin size bed. I took the chance in booking it thinking that a twin size bed could accommodate 2 pax. true enough that upon check-in the twin size bed can accommodate us as per the front desk agent and there's no need for us to transfer to a bigger or to other hotel because of room availability. upon payment there's a discrepancy between the published rate and the actual rate. the front office manager explained that the published rate is exclusive of tax. on top of it they asked for a P500 deposit for some security issue and for that purpose alone. after the transaction the front desk agent accompanied us to the hotel lobby because it's separated from the front office. not to mention that the reception area is cluttered with so many things that doesn't make it as the face of the hotel. when we finally got into our room I hurriedly took-off my shoes and looked for slippers. sad to say there was none! according to the manager it was not covered by the promo rate that we availed. I had no choice but to use the comfort room bare footed. inside the CR the soap dish is corroded, there's no tissue and there's no foot rug, there's a couple of towels tho. I called again the front desk to inquire and sad to say again they don't provide it! the worst is the CR has no exhaust fan! so when you poop the smell of it will circulate in your room until you get used to the smell of your own poop! the bathroom has NO HOT WATER! in the room there's no hanger/hook for our clothes and the wall mounted TV is tilted facing down. the reason the bracket that holds the TV is defective. bed is comfortably good with a couple of pillows that makes you feel like you have no pillows at all. the AC is comfortably cool but the blanket is not at all a blanket because it's more like a curtain. plus the bed sheet is damaged. lastly there's no trash bin inside the room except the one in the CR. with all these concerns we decided to keep it anyway because we really need a rest. besides it was the only place we could have there and it was only for a night. upon check-out I took some pictures of their cluttered front office. the manager asked me why I am taking pictures. then I begun expressing my concerns. it's very disappointing that the front line manager was not receptive as expected of her. instead she's defensive without her knowing that complaints helps her operation improve for a better business in the future. she even threatened me that she will not release my P500 deposit because I only booked for single room and I have a companion with me when I checked-in, that she will charge me for that extra person. I told her that she should informed me of that when we checked-in. after the long discussion she released my deposit upon learning that I am a former hotelier and a vlogger. to this end I can say that the hotel has a very big potential, sad to say it's being managed in a very odd way!

Yeah the staff are great, no doubt... But the state of the rooms cannot be ignored. Clearly not cleaned properly between customers, hair and dust all over the floors and window sills. Food is absolutely terrible, gave me a bad stomach multiple nights over my 5 day stay. Leaving was the highlight. Another reviewer mentioned how there is no windows in many of these rooms, you will definitely have to look out for that, as it is extremely claustrophobic getting caught in one of these. Only takes CASH I got put in here against my will after being quarantined. The price was a total rip off, 2500php a night compared to 1000php for normal customers. Absolutely terrible considering as a quarantined person your service is lowered due to the social distances. The reason I leave this is because there are clearly factors that need attention and if that was looked at, it might be a decent place to stay. Until then, this was an awful 5 nights and I pity anyone out I my position.

The worst hotel ever have been. Most of rooms don't even have a window. The room is smelly. The bed sheets are dirty. The floor looks disgusting. Their food is disgusting too. Every night, some people are playing really loud music for whole night. I was isolated in this place for 5 days. It was a totally nightmare to me. I paid 2200pesos per night for living a prison.